Services & Benefits

Service is our top priority. Therefore, as a customer, you will not only receive intensive support during the introduction, but our Key Account Managers will also be available as consultants to help you use the software optimally and thus optimize your company’s success.

Our services include adapting the standard software within the framework of parameterization for individual purposes, consulting during the introduction and later during daily operation, conducting workshops, data migration and testing.

Project procedure

For banks:

 For new installations, we follow our “best practice” approach by using a best-fit model from our standard repertoire and creating a GAP (= difference between existing an required functionality) analysis along this model in the form of several workshops. As a result, a business concept is created, which is then implemented in “agile” project execution.

For leasing companies:

Here we assume a degree of coverage by our standard of > 80%. This means that we do not carry out a classic project but instead perform a GAP analysis based on the existing standard to identify any special features. As a rule, we follow the path “business follows IT.” Therefore, in the case of a new installation, only the tasks of parameterization, adapting documents, and, if necessary, data migration remain.

Our general approach is to deliver the best quality in the shortest possible time at a low cost.

Maintenance and Hotline

Maintenance of the software is an essential part of meeting regulatory requirements as well as maintaining and improving efficiencies and adapting to regulatory changes. Services, which are basically covered by the maintenance:

  • Adaptation of the software to legal requirements and changes (e.g. tax package of the federal government)
  • Adaptation of the software to technical progress (e.g. various databases, operating systems)
  • Adaptation of the software to optimize business processes in the standard (improvement of booked modules)
  • Adaptation of the software to changes in interfaces (e.g. Creditreform, DATEV, etc.)
  • Hotline for assistance, troubleshooting, application consulting
  • Provision of a ticket system with historization and versioning of software statuses

Data center operation

In general, the software can be accessed as web-based software with any browser. Depending on the security level, authorization is done up to the definition of IP addresses and multiple authentications.

The software can be operated in your or our data center. Our experienced consultants will guide you through the integration into an existing network and together we will meet the minimum requirements.

For a “turn-key” solution we use our own data center operation.

For this, we locate our servers in a professional data center, which is equipped with all necessary certificates. We rent the infrastructure and security there. The servers (hardware) and all software is provided by us. We operate a full-service hosting for banks and leasing companies.

Services

Outsourcing in our banking data center includes (depending on the selected service level):

  • Provision of the necessary hardware resources
  • Technical update of the hardware resources (e.g., exchange of hard disks, memory expansion, etc.)
  • Operation of servers and related components
  • Analyses, diagnostics, repairs
  • Costs for room rent, electricity, uninterruptible power supply, fire protection, data volumes
  • Data backup and verification
  • Provision of third-party software (operating system, backup, database, etc.)
  • Provision of a test system

 

The service levels that can be booked are divided into three categories:

  • simple hosting (Level I)
  • professional hosting (Level II)
  • bank-compliant hosting (Level III)

Data backup

Functions Level 1 (Basic) Level 2 Level 3
Hotdump (local hard disk, hold time 5 days)
Backup on external storage system (in-house, holding time 30 days)
Fuse testing interval 6 months
Extended hold time (30 days + 12 x month)
10 Annual archive of data backups
Additional backup via external backup server
Testing interval 14 days automatically
External storage system outhouse (other building)
Shortened backup intervals Opt.
Sending the annual archives Opt.
Acceptance test system
Data security reports on demand (e.g. for external audits)
Audit and inspection in the data center
  • In the hotdump, an archive of the current dataset is generated once a day (at night). This archive is stored on the LeasOne server itself.
  • Thus, the dataset can be quickly restored to the status of the previous day.
  • Backup on external storage system:
  • The archives created by hotdump are additionally transferred to an external storage system in the same data center. In the event of server hard disk failure, the archives can be restored from the external storage system.
  • Checking intervals
  • The data backup is checked for integrity and recoverability at regular intervals. The check is performed on the basis of the last backup data set, manually or automatically.
  • 10-year archive
  • The data backups are stored for 10 years.
  • Additional backup via backup server
  • A separate backup server backs up the data sets independently of the LeasOne server. In this way, the data is backed up using two, independent backup procedures.
  • External storage system Outhouse
  • The external storage system for backups is not located in the same data center building as the LeasOne server. In the event of a disaster, the backup is still available even if the entire building is lost
  • Shortened backup intervals
  • Backups of data assets are performed more frequently than once a day. The actual interval is agreed upon individually.
  • Sending of the annual archives
  • If agreed, at the beginning of the year you will receive a data medium with the data inventories that go beyond the 10-year period

Support rules

For users of our FXRN portal, we offer to maintain the master data and define the rules. For example, we receive a ranking list of the refi banks and the rules when which bank should be requested. On the other hand, we also receive from the refi banks the rules according to which criteria an inquiry check takes place. In this way, we achieve an optimal matching of the inquirer and the inquirer.

Since the rules are often somewhat more complex and are recorded in SQL, we receive the rules in prose text and record them in the rules database.

Would you like to learn more?
Don’t hesitate to contact us.

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